Returns & Exchanges

At Totwoo, we want you to be completely satisfied with your smart jewelry. If you are not happy with your purchase, we offer a 30-day return policy for items in their original condition and packaging.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email with your order number and reason for return to receive a Return Authorization.

• 2.
  Prepare the Package

  Securely pack your Totwoo jewelry in its original box, including all accessories, charging cables, and manuals provided at purchase.

• 3.
  Ship the Item

  Affix the provided return shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned item, your refund will be processed back to your original payment method within 7-10 business days.