Frequently Asked Questions
Everything you need to know about your Totwoo smart jewelry experience.
How does Totwoo smart jewelry work?
Totwoo combines fashion with technology. Each piece connects to the Totwoo app via Bluetooth, allowing you to send 'love flashes' to a partner, receive notification alerts, and track your daily activity through integrated sensors.
Does the jewelry require charging?
Yes, most Totwoo pieces are rechargeable. Depending on your usage, a full charge typically lasts between 3 to 7 days. A dedicated USB charging cable is included in every jewelry box.
What is your shipping policy?
We offer worldwide shipping. Orders are typically processed within 1-2 business days. Standard shipping usually takes 7-15 business days, while express options are available at checkout for faster delivery.
Is the jewelry water-resistant?
Totwoo jewelry is designed for daily wear and is water-resistant against splashes and sweat. However, we recommend removing your jewelry before swimming, showering, or prolonged exposure to water to maintain its finish and protect the internal electronics.
What is your return and exchange policy?
We offer a 30-day return policy for unused items in their original packaging. If you experience a technical defect, our products are covered by a 1-year limited warranty for repairs or replacements.
Can I connect with someone who lives in a different country?
Absolutely. As long as both pieces of jewelry are connected to the Totwoo app and have an active internet connection (Wi-Fi or cellular data), you can send and receive signals regardless of the physical distance between you.